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Gaming User Attributes For Better Or Worse
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Golden Rules For A Landing Page That Converts
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Creating High Demand With A Fake Error Page

Gaming User Attributes For Better Or Worse

I have many tools at my disposal that allow me to spy on the ads of my competitors. Tools that automate the task across Facebook and Plentyoffish on a sweeping scale that simply wouldn’t be possible with my own eyes.

I’m not a huge fan of these tools, personally. I use them, but I wish they didn’t exist. There are a thousand copycats for every creative marketer who manages to find a formula that hits the sweet spot. The harm far outweighs the good when you’re in the small minority who actually pave the way for others to follow (and rip, and steal).

Regardless, the tools are out there. If you’re not going to use them, somebody else will. So I choose to use them. One of the things that strikes me most about the ads I see being published is the sheer weight that affiliates are placing on user attributes to promote their offers.

Here’s the thing. User attributes are like the holy grail of direct response marketing. If we don’t have them, our best laid marketing plans are metaphorical turds being launched in to a whirlpool. On a good day, something solid will come out the other side. On most days, that’s not going to happen.

But give an affiliate some user attributes and what do you know? He suddenly becomes the world’s most in-your-face marketer.

A perfect example of an affiliate ad relying 100% on user attributes would be this:

“Single, UK Male, Aged 23?” Followed by some drivel about why you’re in high demand to join whichever dating site is paying him the most.

I’ve received a few emails asking me to elaborate on a post I made a couple months ago highlighting this issue. So let me explain the problem with ads like the example above.

Firstly, they have no relevance. If I’m answering “YES!” to all three of these attributes, it doesn’t mean I give a damn about your new dating service. For all you know, I could be clicking in the hope that being 23 and thrust out the womb in the UK somehow entitles me to a free monkey spanker. Imagine my disappointment when I land on a default Match.com lander and see some cake-faced bint in her panties asking for any poor sod with a credit card. Wait, I’m 23 year old English stallion though? Where’s my VIP membership?

That’s right. It’s nowhere. Because you sold me a false dream. So now I’m going back to my Plentyoffish account, crying boohoo, and falling victim to a better marketer who realised that my attributes were worth more than a dynamic headline.

I’ve explained many times the importance of having an effective sales funnel that acts on your original message. By knowing that a user is 23 years old, single and from the UK…you actually have a great foundation to build on.

But calling out those attributes is like reciting a horoscope and expecting me to stand like a fucking meerkat with my notepad ready. I know Mystic Meg is a fraud. I know I can’t be the only Aquarius in the world who should be “paying special attention at the water cooler today because new love starts with S and the moon is changing” or some shit.

Yes, it pains me to say it. But most victims of our marketing ploys have cottoned on. It’s going to take more than simply reading them a horoscope to get them to do what we want.

What you need to do is let your marketing create a picture that appeals to this demographic, without giving the game away that you KNOW their frigging attributes.

I think the attribute targeting that boggles my mind most is the “smoking” card. Do you really think that you can sell a service in one swoop by claiming that Match.com is looking for more single smokers? I mean, seriously? A smarter move would be to say NOTHING about what you know, use a nice stock image with a woman taking a puff from a cigarette and casually mention that you’ll find women who cater exactly to your lifestyle by joining Dating Site X.

Maybe even use a testimonial with a scorching hot female – miraculously the same age as the user, and from the same town (WTF?) – who happens to be enjoying a smoke while beckoning your loins forth. This kind of subtle marketing sends a message to the user without giving the game away that your marketing is actually a lot dumber than he has any reason to suspect.

Building fictional selling points in a service might grab you a few extra leads, but the long term damage is much more severe. You can’t sustain those leads when you’re kicked off the offer for poor quality.

I have several direct relationships with dating services who have been so happy with the quality of my leads that they’ve taken me on personally and offered me payouts beyond anything I can get with CPA networks. If I have one tip for developing relationships like these, it’s to keep your main sell simple.

I think it boils down to grasping the single biggest selling point of the service. Ultimately, the final shove down your sales funnel has to be an acknowledgment that the service IS exactly what it is. If you bait and switch, you better have humble intentions of scaling because you’re gonna get shot down sooner rather than later.

Exploiting what we know about the user is so important to a profitable campaign, and yet the art of subtlety seems to be lost on so many. It’s possible to grab a demographic by the balls without spitting out your bullet point list of desired attributes.

If you’re using landing pages, you have SO much opportunity to “divide and conquer” as I like to put it. I’ve seen many dating services publishing alternate landing pages aimed at niche markets – whether targeting by religion, race, age or location. And still, many affiliates choose to ignore them in favour of the manufactured selling points that bring them the highest CTR. These are the marketers who will drop first as competition increases and bid prices rise.

Once again, I’ve got to stress that so much of your success is going to depend on whether you treat this as a short or long term business. Our ability to target user attributes makes us an absolute Godsend for every single company that doesn’t know what we know. You can either use that advantage to game traffic, or you can use it to show the kind of stunning returns that will have companies paying higher and higher to retain your services.

Recommended This Week:

  • If you’re not already registered on PPV Playbook, you are missing a beat sunshine. Easily the BEST place to learn from marketers who are actually making money. It has some awesome case studies. The catch is that you will need to pay some of your hard earned pesos to access it. I swear from the bottom of my black heart, joining is worth every penny

  • If you’re a new reader, please add me to your RSS. Feel free to add Finch to your Facebook. Yes, this is the right link. My real name is not actually Finch. Also follow me on Twitter Love you long time. Thanks for reading.

Golden Rules For A Landing Page That Converts

One of the most common questions I see on affiliate marketing forums is the classic “Should I link directly to an offer or build a landing page?”

I can count on one hand the number of campaigns I’ve made money from without the help of a landing page. Direct linking may work for some. But it’s never outperformed any of my campaigns where I’ve pre-sold the offer ahead. Now that doesn’t mean you should take my words for gospel. The equation is altered by your choice of niche, traffic source, keyword targets, and probably what you ate for breakfast this morning.

But that’s besides the point of this post. I think if you’re going to use a landing page, the least you can do is make it a good one. I’ve seen some jawdroppingly bad landing pages over the years. So bad they could only have been designed by the Escobar Status dude (baby please come back).

If you haven’t checked it out already, StackThatMoney had a very useful post this week offering seven conversion boosting scripts. Some of these are highly relevant to the landing pages you should be creating. But while they will all make a difference, they don’t quite add the missing ingredients which most marketers tend to overlook – the language you use to persuade.

Our actual landing page copy is one of the most important links in the affiliate chain, and it’s often the last to be split-tested. We pay so much attention to our faltering CTRs and our faintly different banners that we often forget to split test this decisive persuasion tool. That’s probably because it’s a lot easier to find a new dating stock image than it is to learn how to write better copy.

The best landing pages act on the message of the ad that preceded them and channel the focus towards your end goal. Presumably to get the user to sign up to some crappy service he’d be embarrassed to tell his friends about. If you’re wondering why your landing page isn’t making a difference on your bottom line, it’s usually because the sales funnel is leaking relevance.

If your ad doesn’t gel with the benefits you’re listing in your landing page, the user is going to click away.

If the offer doesn’t deliver the benefits you’ve described in your landing page, the EPC is going to be low.

I look at dating ads on Plentyoffish and often see headlines like “Our Women Need More Tall Smokers, Join Now!” And I think to myself, okay, maybe I missed the release of Mate 1’s latest “Free Weekend Pass For Nicotineheads” landing page. But I haven’t, so is this really a sophisticated marketing ploy? No, it’s just a cheap trick to increase CTR based on user attributes. It may enjoy short lived success while the CTR is strong, but inevitably it falls apart because the correlation is wafer thin and built on cones of sand.

If you’re going to exploit user attributes for your ads, you have to choose attributes that actually have some relevance. Otherwise you’ll lose way too many eyeballs in the jump from ad to landing page. Getting a user to click from your landing page through to the merchant is actually very easy. But only if you’ve pre-qualified them with ads that tie in to the benefits you’re about to sell.

At the heart of your campaign, it doesn’t matter how great your landing page is as a standalone advertisement. It has to tie in with your previous ads in order to be effective, or the user will simply leave disenchanted.

I’ve regularly touted the benefits of using “YES language” on a landing page. This is a copywriting technique where you ask as many rhetorical questions as you can, always the with the intention of getting a resounding “YES!” from your reader. A headline like “Do You Want To Get Ripped In Time For Summer?” is more of an attention grabber than simply stating “New Formula Promises Abs Within Months”. There’s another language tool at work there, which I will come to later. It involves getting the reader to picture himself in various states. If you can control the states, you can control his emotion. And if you can steer his emotion in to a buying state of mind, congratulations, you’re a better writer than most affiliate marketers out there.

Use concise language and always write for the subordinate classes. Just because you have a degree in English literature, that’s no license to alienate 70% of your target market by typing like a pompous prick with his head up his arse. Short snappy sentences are the way to go. Something I like to remind myself in any of my copywriting is that ambiguity is never a good trait when you’re trying to sell something. It’s the mark of a copywriter who isn’t truly invested in a product or it’s benefits.

There’s a beaten dead horse lurking around affiliate marketing blogs that says you should always sell the benefits, not the features, of whatever you’re promoting.

Yes, you should. But understand that there’s a difference between selling the benefits and simply listing the benefits hoping one of them fills a “tick if applicable” box in the consumer’s head. I spy on many affiliate landing pages and it really shines through how bland and uninspiring the writing can be.

“Sell the benefits, not the features,” simply isn’t good enough. You need to sell those benefits in such a way that the reader has no choice but to imagine them sweeping through his life and making a change for the better. Reeling off the A-Z of “Things My Product Can Do For You” is technically correct in the marketing sense. But it’s just not effective, in my opinion, unless at some point those benefits flick a switch from “this could be me”, to “this WILL be me if I act now” in the reader’s head.

How do you do that?

You either have the natural talent, or you hire somebody else who does. It goes back to what I was saying in my last post about outsourcing. If you want the best, you better be the best…or be prepared to pay for the best.

Recommended This Week:

  • Looking for some excellent landing page case studies? If you’re not already registered on PPV Playbook, you are missing a beat sunshine. Easily the BEST place to learn from marketers who are actually making money. It has some awesome case studies. The catch is that you will need to pay some of your hard earned pesos to access it. I swear from the bottom of my black heart, joining is worth every penny

  • If you’re a new reader, please add me to your RSS. Feel free to add Finch to your Facebook. Yes, this is the right link. My real name is not actually Finch. Also follow me on Twitter Love you long time. Thanks for reading.

Creating High Demand With A Fake Error Page

A few weeks ago, I set my alarm for 8:30am with thousands of other UK music fans. It didn’t matter that I was hanging like a dog without a bone. I wanted to buy Glastonbury tickets and I knew the usual painstaking process of navigating an online jam on SeeTickets.com.

If you’ve never been sat at your desk trying to buy Glasto tickets, let me explain the process for you.

– Tickets are due to go on sale at 9am.
– Tickets somehow end up going on sale at 8:50am.
– SeeTickets.com couldn’t handle the demand and crashed at 8am.

What usually follows is a three hour F5 mashing session, hopelessly contesting with thousands of other users the chance to buy a ticket that at £185, is bordering on scandalous for a festival where not a single act has been confirmed.

I was one of the lucky ones. After receiving dozens of error messages and “server timed out” notifications, I finally made it to the booking page. I guarantee you this. You’ve never seen somebody fill out a form and hand over their credit card details so quickly in your life.

It wasn’t until my confirmation email arrived that I thought to myself “Actually, that’s quite an effective selling technique”

Frustrate me to the brink of tearing my hair out by not letting me buy something I want. I had a think about the psychology behind it all. On Twitter, I could see Glastonbury trending and thousands of frustrated fans struggling and bitching over their inability to bag a ticket.

It dawned on me that, actually, the Glastonbury organizers couldn’t give a shit how bad the ticketing process is. They probably quite like the sound of a thousand music fans begging for the chance to buy a ticket. It’s the creation of high demand. It adds to the prestige.

This week it happened again. Take That, a group you need not investigate if you don’t already know them by sigh, crashed every ticketing website that was supporting their tour. BBC and Sky News reported on the incident and what happened 24 hours later? The group released ten extra dates! I’m willing to bet that any Take That fan who wasn’t already aware of the concerts, will have rushed out with even more incentive to buy tickets upon hearing the demand.

Creating an illusion of high demand is something that can be applied to your affiliate campaigns too. I started to think about how I could use a scenario similar to a frantic rush to buy tickets. How could I build hype around my service by creating this illusion of such high demand that the user HAD to act now or miss out altogether?

Well, I’m not going to give away my exact creatives. But I came up with a unique slant on my dating landing pages that looked like this:

“PAGE LOAD ERROR!

“We are experiencing an unprecedented high demand from 35-40 year old females to join DatingSiteX.com. We could not process your request.”

“As a result, we are only able to accept another [4] new registrations before *insert your little PHP date script here* when our invitation will be closed.”

Please click here to try our mirror site

The “Fake Error Page”, if you will. A landing page so fiendishly innocent and so clinically effective that I felt bad for even using it. I’ve often enjoyed an upturn in conversions when I’ve put it to the right use. But as with most things affiliate marketing, the money is in the execution.

My intention was firstly to produce a creative that sold the fact that this really was the “next big thing” in terms of dating sites. So your banners are going to be important in that stake. But critically, the landing page was to establish an illusion of high demand. Now let me just say that you’re not going to enjoy much success without a very specific line of approach here. It can’t be a standard error page.

You have to get creative and design something that retains the reader’s attention. And for that, you’re going to have to stop reading this blog and grow your own ideas instead of jacking mine.

Of course, when the user clicks the mirror site link, they get taken straight through to the registration page. Except they’ve had the illusion enforced in their heads that this site really is the dog’s bollocks. Be careful not to use this ploy on the wrong crowd. You don’t want to advertise to tech savvy bastards who take your page load error as a sign of weakness and leave on their high horses.

Nobody wants to miss out and nobody wants to feel left out. It’s a very simple technique. It’s also a technique that needs to be applied VERY carefully to avoid losing too much traffic. When I tell people that I blew X amount of dollars sending traffic to an error page, I’m not always pissed off about it.

There are many other ways to establish an illusion of demand in your service. I’m sure a lot of the guys who’ve published flogs and farticles will be aware of them. Some are misleading, some are just too downright effective for mainstream advertisers ever to dare use them. Either way, you shouldn’t be afraid to get creative and try something different.

Some of the most effective campaigns I’ve come up with have been born out of religiously studying people’s browsing habits. What they do, what they click, why they click it. You can drive yourself to the point of insanity just by watching how people react to various traits of the web around them.

Ironically, as I went to publish this post just ten seconds ago, I received an Internal Server Error.

That’ll be Karma shagging me in the arse.

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