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Neuromarketing: Social Proofing on Landing Pages (Part 1)
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A Memorable September
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How to Become a Guru (and Dominate Any Market!)

Neuromarketing: Social Proofing on Landing Pages (Part 1)

Neuromarketing is one of those buzz terms used to describe a recent infatuation with new technology. It’s promise is simple. Consumers make buying decisions based on unconscious factors that are out of their control.

The purpose of neuromarketing is to anticipate unconscious reactions and provide the ultimate sales platform: an emotional and logical boot in the direction of your checkout cart.

It is a study driven by the emerging field of neuro web design.

When I look at the challenges facing web designers in 2012, I’m grateful that I never made a career out of it.

I still remember when web design was the bastard child of HTML and Geocities.

Life was simple, hosting was expensive.

Geocities interface

The good old days, where hosting cost a kidney…

A decade has passed and still I have nightmares over my first website. It included football results, Angelina Jolie’s tits and the musings of my adolescence. Oh, and a guestbook.

The site was hosted by Freeserve with a CJB.NET domain. I thought it was the coolest shit ever. And so I vowed to become a web designer. Somehow I succeeded, for about 3 years.

Web development back then was simple. You learnt HTML, CSS and a programming language if you were feeling ambitious.

My, haven’t the times changed?

Just look at the new factors a designer must consider:

  • Usability
  • Accessibility
  • Search engine optimisation
  • Conversion optimisation
  • Load times
  • Bounce rates
  • Subscription rates
  • Sales

Perhaps the biggest headache of all is the emergence of neuro web design.

Designers are expected to cater visual aesthetics for unconscious decisions that the user doesn’t even know he’s making. Of course, the very best designers don’t need to be told. It’s an innate talent, their intuition.

Well, I am not a very good designer. And chances are, neither are you.

When I design a landing page, I want it to be powerful. I want it to drum my desired action in to the user’s head. And if there are ways to do this subconsciously, through neuromarketing, then I am all for getting my hands dirty.

I crave the blueprints to the ultimate ‘Venus Flytrap‘ Landing Page. The kind of sales pitch that gobbles you up whole, then spits you out minus your wallet.

This post (the first in a series) is as far as I have come in the quest for that landing page.

Some of the tips may seem like the hallmarks of a scumbag. Which is exactly what they are. Use them at your own discretion.

Social Proofing

You may protest that you don’t care what others think when making a purchase, but you do. It’s natural, and it’s healthy. I’ll go one step further. It’s evolution.

When we want to know how to behave, or how to act appropriately, we look to the crowd. If the crowd is glowing with praise, we are more inclined to look favourably on a product or service. If the crowd is standing still, or absent altogether, we are reluctant to make the first move.

Social proofing rule #1: Show the ball rolling. Whatever action you want the user to perform, make it clear that the action has been performed many times before.

Social proofing on the web comes in the form of reviews, testimonials and sharing metrics.

A hefty segment of the Fiverr ecosystem is built around webmasters like you and I trying to ‘seed’ their assets with fake fans, fake followers and fake comments. Why? It’s not for the sales. It’s for the implication to other real users that “Hey, Sherlock. There’s something going down over here worth knowing about.

Attempts at social proofing can be rather uninspiring. And that is a massive danger. Consumers are not stupid!

For social proofing to be effective, it has to skip by the conscious mind without a red flag being raised.

When might a red flag be raised? How about when you view a product on Amazon and the only review is 5 stars from a contributor with the same name as the author? If this is your marketing plan, forget it. You’ll get better publicity by trapping your head in a bin and phoning the Gazette.

Social proofing rule #2: Look authentic. A hundred 5 star reviews from family and friends is much less authentic than a handful of ‘positively mixed’ reviews. Here’s something I tell people all the time: the most powerful testimonials in the world are those that address a minor weakness wrapped lovingly in glowing praise. The presence of the minor weakness acts as a decoy for any major weakness that could kill the sale. Be the one to choose your product’s perceived weakness (and then fix the real issue, duh!).

If you’re going to use a testimonial (or a dodgy review), seek one that tells a story.

A study conducted by Peter de Vries in 2007 found that while products with positive reviews yield a 20% better return than those with no reviews, the most effective reviews are those told as stories with a photo of the individual concerned.

A good testimonial will reveal background information, a relatable character (preferably with a photo) and, of course, a desired outcome. Testimonials that allow the reader to substitute himself in to the story are by far the most effective. Think about this before you add a throwaway one-liner to your page. Detail catches the worm.

Relate to the world they know.

Affiliate marketers are aware that one of the best ways to ramp up the effectiveness of a testimonial is to play a geographical mindfuck on the unsuspecting reader.

“Glowing testimonial of awesomeness, lorem ipsum. Your product saved my life!”
– John Doe, The User’s Town Here

There are many geo-detection scripts that can do this, with varying degrees of efficiency. One of the more popular tools is Maxmind.

There’s a catch.

Geodetection works a lot better in America than it does anywhere else in the world. The United States is scattered and sparsely populated in comparison to Europe. When I view a page with the Maxmind script, it refers to my current location as Barnet.

The distance between Barnet and Ruislip, my hometown, is only 13.3 miles. An accuracy window of 13 miles is likely to produce targeted advertising in America (or most of it). However, in London?

13.3 miles is the difference between China Town, Chelsea and the Queen’s palace. Actually, that’s about 1 mile.

Is it ethical to manipulate users with an illusion of locality? I’ll let you be the judge of that.

Social proofing rule #3: Get location specific, but only if the technology allows it. You don’t want an IP database billing you as Oxford’s Favourite Boat Manufacturer if your user is browsing from Cambridge.

Sharing is caring

Another popular form of social proofing is sharing metrics. You see them used, you’re aware of the potential abuse, but the anchor of perceived super-popularity is difficult to shake.

Mashable content draped in a thousand retweets somehow seems more valid than a forgotten essay from a university professor. And even if you can spot the human failure in this snap judgment, we both know which article you are more likely to read.

Social triggering

These social metrics create an illusion of popularity that will form the basis of your own opinion

Social proofing rule #4: Never share that nobody cares! If you are worried that people won’t share your sales pitch, you are probably right. It’s a social faux-pas. So include a separate page with ‘How to’ content. Aim to get this shared, then integrate it with the sales page. Never place sharing metrics on your sales page if the counters are set to zero. You are shooting yourself in the balls.

In the affiliate world, social sharing metrics are already being exploited. I’ve encountered dozens of ‘fake blogs’ where the content has been liked by 1000s of users. The Like counter is either forged as a JPG, or iFramed in from a genuine page.

As murky as the tactic is, it’s a symptom of a greater problem. Getting real customers to share and like your landing pages is not easy. In some verticals, the prospect sends a shiver down my spine.

Joe Bloggs is never going to publicise his fascination for ‘Fat Local Slags’ on Facebook. The gigantic elephant in the room is that many of the products we sell are not destined to be passed around and glorified virally.

I would suggest that different social metrics need to be used.

One of my favourite techniques combines social proofing with scarcity and a time constraint.

“There are currently [17] people viewing today’s offer.”
“[654] people have signed up since October 1st.”
“We have exceeded our capacity! The offer ends in X.”

If you’re too late, don’t worry. We’ll be reopening our doors in December.

It’s aggressive, bruising and you will no doubt lose a few fans. But you will sell.

The final line is a tribute to one of the most successful ad writers in history.

Colleen Szot has made a career out of badgering Americans in to parting with their credit cards. An infomercial legend, she has sold over $10 billion in merchandise. Her power to relate to the couch potato is second to none.

Perhaps Szot’s greatest stroke of genius – and certainly the most famous – was a subtle wording change in one of her scripts. The television producers could barely lift their jaws from the floor when half of America jammed the phone lines, as if pulled by puppet strings.

When we aim to increase sales, we tend to look outward. We look for celebrity endorsements, glowing testimonials. We add to the hard-sell in our copy. Szot noted something much smaller, much easier to fix.

She changed three words and shattered a home shopping sales record that had stood for 20 years.

Want to know what she changed?

Version 1: Operators are waiting, please call now.
Version 2: If operators are busy, please call again.

Ca-ching.

I can’t recall a better testimonial for the power of social proof.

Social proofing rule #5: The smallest change can produce the most remarkable returns. Especially when they are directed at the unconscious mind. Scrutinise every last pixel of your landing page to ensure that it’s projecting the right message.

Check back next week for Part 2 in this Neuromarketing Series. Subscribe to my RSS here.

Recommended This Week

  • Be sure to check out Adsimilis, the official sponsor of Premium Posts Volume 5 & 6. Adsimilis is one of the most effective networks in the world for CPA affiliates. Lots of offers, lots of high payouts, lots of exclusives. Sign up now.

A Memorable September

September has been one of the more memorable months of the year, and to a certain degree, my life.

I started the month by getting engaged.

Pop culture suggests that ‘if you like it then you should put a ring on it‘. Well, I like her. So I tried to put a ring on her. And thankfully, she didn’t call the police.

Net result = I’m getting married.

Diamond engagement ring

The most sweat-over purchase of any man’s life.

I’ve been dating my fiancĂ© for 2 and a half years now. Time has flown quickly, and in the same breath it has stood still.

We’ve travelled the world together, shared together, learnt together and done the most important thing any loving couple can do:

Have kids… LOL you crazy.

We gave birth to dogs.

Cute dogs

Pancakes and Waffles: delivered via Bangkok, Thailand.

If you’ve been following this blog since 2009, a time where obnoxious whippersnapper were my middle names, you may have noticed a few changes. My mood and choice of words hopefully being two of them.

I’ve documented some pretty wounded lows since then. This is not one of them.

I’m happy and excited to discover what happens next.

Busy, busy September…

September has also proven to be my designated ‘month of networking’. I’ve spent more time talking about business than I’ve had actually contributing to my business. These months are a necessity, although I would suggest that you avoid having 12 of them.

There was the awesome Adsimilis Meetup in Amsterdam.

Adsimilis meetup in Amsterdam

Adsimilis Meetup in Amsterdam 2012

The Adsimilis crew knows how to throw a European style meetup.

  • Collect publishers
  • Ply with alcohol
  • Feed them
  • Return to sender in sozzled state

The first night was dinner and drinks close to the Red Light District, which coincidentally is the only part of Amsterdam I remember from my previous two visits.

The second day was a seminar of presentations and panels, followed by a canal trip around the city. I always say that the real business gets done when the drink starts flowing. And that was the case here.

I met some familiar faces from the blogosphere; Ian Fernando, Rohail Rizvi and POF’s Ben. As well as an entire legion of awesomely crazy Israeli and German dudes.

Special shout out to Mike Ossendrijver’s afro which is truly… worth the admission alone.

Besides meeting a great bunch of people, and some awesome hosts, there were plenty of golden nuggets to make this trip worthwhile. You can’t expect to come away from a marketing meetup with a newly sketched business plan, but you can certainly get a feel for what is working, what isn’t, and what new markets you need to be exploring.

Next up was London Adtech.

It was disappointing as usual.

I made a couple of interesting connections on the showfloor, but by and large, this was wishy washy corporate shit infested by middle-ranked suits who seemed happy just to escape the office for a day.

The SEO industry continues to amaze me.

How can you call yourself an ‘SEO specialist’ if the words Penguin and Panda mean nothing to you? I am, frankly, a lost cause when it comes to manipulating Google. But I still hear what works and what doesn’t. I’m aware of the factors.

It seems some of these bumberclarts get paid to stay several years off the pace. Large companies continue to spunk untold dollars on amateurs with as much belonging to their craft as a Finch in a builder’s portaloo.

Madness.

Finally, Premium Posts Volume 7 – the last edition for the foreseeable future – has ‘entered production’. And by entered production, I mean I had a couple of beers the other night and ripped out a fair chunk of it. The volume should be finished in the next 3 weeks. It will be released in November.

Check back on Thursday for a real post.

Recommended This Week

  • Be sure to check out Adsimilis, the official sponsor of Premium Posts Volume 5 & 6. Adsimilis is one of the most effective networks in the world for CPA affiliates. Lots of offers, lots of high payouts, lots of exclusives. Sign up now.

How to Become a Guru (and Dominate Any Market!)

Anybody can be a Guru on the Internet. And unfortunately, nearly everybody tries.

The Internet Guru has become a caricature figure tainted by laughable self-promotion, boundless ego and really poor end product. Some of the ill-sentiment is driven by jealousy, and most of it is entirely justified.

It’s depressing for a new blogger to commit blood, sweat and tears to a project and still only reap 14 hits per day while a bumbling Super Personality typos his way to the next million.

If you are moving in to a new market and wish to establish yourself as an ‘authority’, there is an entire textbook of Guru Psychology for you to master.

I aim to shed light on some of it with this post.

There are 5 key skills that separate the biggest bloggers/authorities/personalities from those you’ve never heard of. Let’s tuck in.

1. Relate to Your Market

Imagine you are campaigning to be President of the United States. What’s the first thing you do?

Note: If your name is Mitt Romney, please stop reading. We already know the answer: “Make a complete bag of dicks out of myself.”

Your first objective should be to relate to the people whose opinions and trust you hope to gain. You seek common ground.

Every Presidential candidate in the modern age has fought to gain trust by creating an illusion that goes simply, “I’m just like you.

How does this tie in to guru psychology? Well, let me put it this way. If you can’t convince your target market that you share the same hopes, values and dreams, they will vote for somebody else who does.

Familiarity breeds popularity. It wins votes, as well as readers, leads and sales.

There’s a very simple process that is capable of popularizing you to any market in the world.

It goes like this:

  1. Find the hopes, dreams, fears and complaints of the audience you wish to speak for.

  2. Create a persona that is the Superhero Conquerer of the emotions above.

    i.e. Their fears, you conquer. Their hopes, you believe in. Their dreams, you realise. Their complaints, you put voice to.

  3. Be where your audience is likely to find you.

Just three small steps.

Three steps that I have yet to see fail when executed correctly.

Here’s a suggestion for finding your brand I wrote on ProBlogger yesterday:

Those who can put in to elegant words what their peers can only feel intuitively in their heads will always inspire and captivate. If you possess this gift, use it. Let your blog become the voice of expression that readers can link to and say, “I agree with that guy.”

Every guru knows that his ship will sink or sail on the back of one question;

Is my story empowering – or disempowering?

I’ll give you a clue. People won’t read your shit unless it affects them. And they’ll only read it once if it affects them in the wrong way.

2. Monitor the Industry’s Engagement Rate

If you are a long time reader of this blog, you will probably have a conscious understanding of how I choose to engage with you – whether I tell you about it or not.

  1. I post once per week. I believe firmly in “If you have nothing useful to say, STFU“. Every post I publish, I want you to read fully. If I start hitting you with infographics and irrelevant Mashable style ‘Top Tens’, you will stop listening so carefully. I know this because, like me, you have very little time in your day. And you already feel guilty how you spend it.

  2. My posts touch on personal, professional and industry topics. Roughly 50% of the content is designed to be actionable marketing information. The other 50% is designed to portray me. Who I am, what I believe in, which ball I’m scratching.

  3. I release a product every 3 months but will rarely tell you about it until the day of the launch. And yet, if you read some of my ‘alias’ blogs, you’ll catch me promoting products religiously weeks before they’re due.

    Why? The type of shadowy bastards that read this blog do not like to be marketed to. You will notice that when I do try to seduce you to click an affiliate link, or to buy one of my products, it is nearly always a contextual nudge – blanketed by content that is designed not to ruffle your feathers. This is not by chance. It is how I have chosen to engage with you based on the type of person that I think you are.

How you engage with your audience should be based on the wants and needs of that audience. What is going to get them to listen?

Some industries naturally require a great deal of social pandering to be successful.

If I wanted to be a successful ‘Work at Home Mom’ blogger, I would no doubt spend twice as much time scratching backs, ‘liking’ cute babies, and networking on crocodile feminist forums as I would preparing informative posts. No offence to the WAHMs (maybe I’m not American enough to understand).

Similarly, if I wanted to be a successful fashion guru… well, fundamentally, I’d be shagged. I’m about as fashionable as a rat’s arse. Secondly, I’d have to learn beautiful photography and visual aesthetics.

Fashion, crafts, and foodie ‘authorities’ place a high esteem on the eye-candy appeal of their content. Words are not enough. If you try to engage an audience with the wrong kind of content (i.e essays on ‘How to Do Makeup’), it’s going to fall flat.

To become an authority in any market, you must first learn the currency of that market.

It could be video, podcasts, vivid imagery, technical writing, illustration, or what I like to call ‘bitesize content’ (think The Daily Mail, Mashable etc).

Establish how people want to receive your content.

Do they need to be spoon fed blog posts every day? Should you be tweeting in the trenches? Can you get away with a barrage of emails? Is it beneficial to give your content a ‘personal’ touch?

Hint: For a WAHM blogger, it is. For an expert in nuclear waste disposal, a personal flavour may cast you as a dangerous megalomaniac.

The best way to monitor your industry’s engagement rate is to look at trusted authorities in the space. How do they communicate? How often? What social networks and forums do they use?

Just remember, you will always find this research more revealing when you look at what the experts were doing 12-24 months ago.

How an established blogger spends his time now is likely very different to how he spent it when he was creating his initial success. Look to the past for the true success story.

3. If you’re going to be Social, don’t be a Social Asshole

Many authorities thrive from an active presence on social networks. The vacuums of Facebook, Twitter and Pinterest are great arenas to engage your audience. But you truly do need to think before you post.

What would an authority say?

Engagement is about more than barking nonsense in the hope that you’ll be heard. The dog who barks loudest all through the night is rarely the most loved. I wish a few more ‘Social Media experts’ would understand this.

Too many people treat social media as the means to a one way conversation. Perhaps the best advice I’ve heard on using social media is to set a goal for yourself: aim to help one person in your market every single day.

I don’t mean answer their questions in 140 character or less (though that is a good ice-breaker), and I don’t mean send them a link to one of your archived blog posts. Instead, you should go above and beyond the call of duty to help them – without asking or expecting anything in return. This might involve emailing a detailed reply, or posting a long piece on a forum. It could even involve giving away one of your prized products for free.

If you do this every day, a year from now you are likely to have 365 true fans who respect and appreciate you. That is not a following that will change the world. But if you believe in the law of reciprocation, which you should, it’s a following that will prove immensely helpful.

People remember good deeds. Better yet, as human beings we are compelled biologically to return them in spades.

You might only send Joe Bloggs a 5 minute email to answer his tweet, but when he stumbles across your product six months from now, the chances of him responding to your sales plea are significantly enhanced. Subconsciously, he owes you. Never underestimate how powerful that tug can be.

To quote a man who knows all about Influence:

“People say “Yes!” to those that they owe.”
Robert Cialdini

How many people have you helped today?

Too many ‘experts’ think the equation is ‘all about me’. “Here’s my press release, here’s my blog post, here’s my favourite article from this morning!

When you nurture a huge following, your personal taste is more likely to crossover and influence the public domain. But until you’re Tony Robbins? Planting a thousand good deeds is far more likely to create goodwill than retweeting your own articles.

4. Search for your Platform of Knowledge

You don’t have to know everything to be a guru on the web. You can get away with knowing marginally more than 95% of your readers.

The Internet Marketing space is notorious for blogs and forums that claim to offer the secret sauce to success. Most of the owners are no closer to success than the puppets they hope to seduce. It’s a circle jerk, and it works.

Do you know why it works?

There’s an unfortunate law, shat on by many, that dictates that the guy who has spent 6 months failing knows more about his industry than the guy who entered it today. He doesn’t need to have the blueprints of success. He simply needs to have encountered some anecdotal evidence of it along his merry way.

I call this the Platform of Knowledge.

You can be an authority figure without being famous, without having a degree, without practicing what you preach, and without being what your audience aspires to be. All you need is a Platform of Knowledge. An understanding of your field that is better than the average reader.

If you have this platform, you can speak for the common hopes, dreams, fears and concerns of your audience. In many ways, the ability to relate to these emotions is much more powerful than the innate ability to solve them.

So how do you acquire a Platform of Knowledge?

It falls back to understanding your audience, and what knowledge they are most likely to benefit from.

I would advise any aspiring marketing bloggers to indulge in books from the Direct Response greats, then to get a grip on psychology, influence, and the emerging field of behavioural economics. These are topics I drown myself in daily. Not only does it help my marketing campaigns, but it allows me to talk about issues that would pass over the average affiliate blogger’s head.

Whatever market you plan to enter, there will be low hanging fruits of knowledge at your fingertips. Your job is to push yourself to consume them. Surround yourself in a wide range of literature, subscribe to challenging blogs, devour industry journals that inspire you to think independently.

I can guarantee that being dedicated to your field will ensure you have a distinct competitive advantage over the authority figure who decides to ‘wing it’.

Do you see what I’m saying here? To become a guru, you should… stop being a lazy bastard. Try learning more.

It’s groundbreaking advice, isn’t it? Precisely what you were not looking for.

5. Make Split Second Judgments Favourable

When somebody lands on your site, how long do you think it takes them to judge you?

The most common answer I hear is “a couple of seconds“.

You wish.

Research suggests your first impressions of a website are formed in 50 milliseconds (1/20th of a second), and subsequently shaped by the Halo effect.

The Halo effect is a cognitive bias where we associate that if somebody is skilled at A, they will also be skilled at B and C. A positive first impression – let’s say an initial aura of authority – is likely to shape the user’s thoughts for good.

In the fraction of a second that it takes for a user to judge your website, what opinion are you encouraging?

If you want to personify authority, look no further than the example set by ‘Dr. Direct’, Drew Eric Whitman. Go to his website and you will find this banner:

Doctor Direct authority

Author of Ca$hvertising, a book that should be in your collection.

Already, your brain has interpreted a number of visual cues and condensed them in to a cohesive stereotype.

  • You noted the symbolic doctor’s coat (an advertising prop that is outlawed, such is its potency). It triggered a split-second assumption that the author is powerful, responsible and qualified.

  • You saw the hand-scrawled signature and associated it with noteworthiness.

  • You saw the book, which confirmed your bias and validated his credibility.

  • You subconsciously interpreted the dollar bill in the background, as well as the $ in the book title. Your mind is primed to think about money.

  • You processed words like Surgeon and D.R.S to feel somehow inferior to the author.

Before you even know it, you have been conditioned to see Dr. Direct as an authority. Once that opinion has been shaped, it is almost unshakeable. You will search for confirmation and you will find it.

Now look at your own website.

Where can you insert authority signals and social proofing?

Here are some mental shortcuts to consider:

  • Ensure any personal photos are aligned with your brand. Putting on a doctor’s coat without the qualifications is, as far as I’m aware, illegal. The best alternative that I’ve found is the traditional library bookcase. It projects authority very well.

  • If you have been featured in noteworthy magazines, shows or blogs, crowbar them in to an “As Seen On…” section. If you haven’t been featured, get featured. Join Haro.

  • Use your Twitter following, RSS subscribers and Facebook ‘Likes’ to validate that other people are already your fans. Only do this if you have more than 3 fans.

  • Use your degree initials after your name (if you have one)

  • If you win any kind of award – or even get nominated for one – steal the badge and make it a prominent part of your layout.

  • Ask readers to vouch for your character and expertise in the form of a testimonial. I did this just last week with my Premium Posts and it is already producing more sales.

  • And on a final unrelated note, for God’s sake, make your website easy to read. Never use white text on a dark background.

The Transformation Starts Now — in Your Head

Aspiring to iconic ‘Guru’ status is a recurring theme for new Internet Marketers. People are beginning to recognise that fortune – in 2012 – favours those who get behind their content and put a face on it.

If you want to gain traction in a market, a pile of 500 word articles will no longer suffice.

The reality of the changing web is cause for optimism: Google can’t save you now.

Well, Halle-bloody-lujah. Have we not waited for this day?

To enter and dominate a vertical, you are going to need to do what was unthinkable in the past. And that is deal with people. Not systems, not search engine algorithms, not shitty rewritten content.

It’s time to lose the ‘cutting corners’ mindset. The transformation has to start in your head.

If you want to become an authority, start acting like one. You don’t need to be the best. Simply better than most will do.

Recommended This Week

  • This site is up for a King of the Bloggers Award. Whatever that is. I’m flattered to be nominated. If you want to vote, go here and choose your favourite.

  • Be sure to check out Adsimilis, the official sponsor of Premium Posts Volume 5 & 6. Adsimilis is one of the most effective networks in the world for CPA affiliates. Lots of offers, lots of high payouts, lots of exclusives. Sign up now.

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